Write a manual

Capture how you do business.

Build your knowledge asset with streamlined processes anyone can follow

Your business is growing fast. Your staff are so busy doing the work that no one has the time to create proper systems – and it’s costing you time and money.

At Kiffin, we specialise in bringing consistency and efficiency to your daily tasks. We’ll help you streamline your documents and procedures, automate the boring jobs and get all of that business know-how out of your employees’ heads and into one simple, easy-to-navigate, branded business manual.

With your Kiffin business manual, everyone in your company has the tools and information to get things done. You’ll have clear, simple procedures to help new staff and temps get up-to-speed quickly. And you’ll have peace of mind knowing that your customers can expect the same standard of service no matter who is on holiday or on leave.

Your business manual covers all the essential office functions that keep your business running smoothly, including:

  •  Communications – phone protocols and email signatures
  • IT – internet suppliers, cloud storage, help desk, software subscriptions
  • Essential contacts – emergency contacts, repair services, contractors, cleaners, contractors
  • Key relationships – the people who keep your business running, like printers, bank manager, PR contacts, marketing, distributors, suppliers
  • Social media – schedule and files
  • Account details – login details, mobile phone contracts and plans

 We can collate, edit and update your old documents into a beautifully branded manual, or start from scratch with a design tailored to your needs.

 With your office manual sorted, your business will be more efficient, your staff will be more productive and you know your customers will be taken care of no matter who picks up the phone.

Your manual is branded to your business and comes in an easy-to-update, fully hyperlinked, Microsoft Word or PowerPoint file. We can also create training manuals, operations manuals, forms, templates and sales presentations.

We can work with you face to face (for Auckland-based clients), or via phone, Skype or Zoom for those outside of Auckland.  ( We also work Internationally).

Phone (09) 948 6278 or Email [email protected]

Prefer to create your own? Click here to purchase my DIY Office Manual Template.

Business and Training Manuals

For all manual formatting and creation work email [email protected] to inquire about a price.

We need to know the Table of contents, number of words, number of pages and to see the document to evaluate the complexity.

We can work with you face to face (for Auckland based clients). Via phone, Skype or Zoom for those outside of Auckland.  We do work with International clients.

Forms and Templates

We create simple to use documents to suit your business needs in Microsoft Word or PowerPoint.
We take your brand style guides and build document styles to closely reflect your business’s professional image.

Manuals, Forms, PowerPoint Presentations

Give us a call to discuss what you want to achieve.

Phone (09) 948 6278 or Email [email protected]

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