Our Services
At KIFFIN we work with companies that are committed to growing their business and who do not have the time or resources in-house to work on process and document enhancements.
How we can help you?
Our philosophy is that business processes and documents are living, dynamic parts of your business. They need to be reviewed and kept up to date to reflect the changing needs of your business. To reflect this we operate on the principle of continuous improvement.
OUR PROCESS
Depending on where your business is at, you may benefit from the full suite of services offered, or we can focus on one step to deal with any burning issues.
Contact us on info@kiffin.co.nz for a free initial consultation.
We also provide an OUTSOURCE service for Branding and Graphic Design companies.
We work with companies in the branding and graphic design industry when they need to provide Word, PowerPoint, Excel templates as part of a branding project for their clients.
Analyse & Review We start by getting to know your business through interviews and observations in the workplace. We provide feedback on best practice techniques and review where your processes are at compared to where you want to be. Examples: areas such as Induction, Sales, Finance, IT and Operations. (We may identify the need for other sets of skills at this stage. We have built trusted relationships with a group of experts in the fields of information technology, web and software design, accounting, marketing, and business development.)
Document & Record We document your business processes in policy and procedure manuals. Examples: Customer Service Manual, Operations Manual, Dealership Manual, as well as end-user guides for software products. This ensures customers consistently get great service or products, your company has a simple method of inducting and training new employees, and all staff have a clear understanding of how the business works.
Template We create templates for all your most commonly used documents. Documentation design includes style sheets, standard business forms and checklists. These are created in Microsoft Office to make them easy to update. Examples: fax templates, reports, PowerPoint templates, quotes, stationery checklists, etc.
If you have re-branded, we can update all your documents and templates.
Train We coach you on how to get the most out of Microsoft Office as a tool. All training is done at your place of business, at your computer. Example: How to use your calendar to give you more time through the use of scheduling and reminders. We can also organise your filing systems - paper and/or digital.
Update It is vital to keep your documentation up to date as your business environment changes. If you don't have the time or skills in house we can manage the updates process for you.
We can schedule regular updates or you can send us documents to update on an adhoc basis. Either way, we take the hassle away.
Updates can be as simple as updating your details on your fax template after an office move, or as complex as updating your manual after a company merger.