Over time we have seen common issues facing our clients. Kiffin have developed two products to help our clients in structured ways.

Kiffin products help you when you are planning:

  • to exit your business;
  • grow your business with new staff and or new offices;
  • maintain quality and excellence requirements ( ISO requirements );
  • have a clear and consistent way to train new staff;
  • improve customer / client experiences.

Quick I want my systems sorted now. Call +64(0)9 949 6278 or email info@kiffin.co.nz.

Adminstration Manual

Kiffin Adminstration Manual
Do you have a key employee about to leave?
Is your business growing really quickly?
Suddenly realised you have nothing written down about how you do business?
How would you like all the basics written down in an easy to read format that has your company branding and gets updated as your business changes ?
The Kiffin Office Administration Manual is a must-have for any business wanting to operate at maximum efficiency. It is an invaluable resource…
  • if you want to do more with lower staff overheads.
  • if you don’t have time to train new staff.
  • if you regularly use office temps.
  • if you wish it was possible to duplicate your best people (actually, it’s not the people that are great, it’s the way they work).
  • if you have one person who is constantly interrupted with questions about how to do things and where things are.if one person in the organisation holds quite a lot of vital information or intellectual property in their head, putting the business at great risk.
  • if you’ve just purchased a new division and are stuck with old or out-of-date user manuals
  • if you think you might one day want to retire or sell the business.

Whether your business is in growth mode or not, this is your life saver for most common office queries , it’s a heck of a lot cheaper than hiring an extra admin person.

How often do you hear the following questions around your office?

  • How do I find the?
  • Where do we keep the?
  • Who do we use for?

One place to find the answers;

  • When staff take holidays customers, suppliers and staff can still operate,
  • Save time wasted time searching for the answers to simple things like which courier to use,
  • Reduce errors and double handling.

Capture that knowledge in one place in your own Office Administration Manual.

Deliver this information to your staff online, in bite sized PDF’s, or in a good old fashion printed manual located at the reception desk.

Like to get started now ?

Call the team at KIFFIN Phone: 948 6278  or email: info@kiffin.co.nz to have a look at a sample Office Administration Manual.

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Ideal Client Lifecycle

 

 

 

 

Noticing clients are getting let down ?
Staff grumpy and complaining they are not sure what to do?
How would you like for you and your staff to know who needs to do what to deliver to your customers?
The Ideal client Lifecycle has been designed to uncover double handling, reduce processing time and write it down in a clear sequential way.

Map your all the touch points for your clients as they progress through the sale and delivery of your product or service.  The team at Kiffin will manage this process for you to focus you on how you are tracking in terms of delivering on your business values.

Map your “Ideal Client Lifecycle”

Are there barriers in your business that make it hard for people to do business with you?
How would you know? You hardly ever hear from people who don’t become customers or clients.

The KIFFIN Ideal Client Lifecycle is a detailed, step-by-step outline of the stages your clients go through as they do business with you. It is an objective, third-party review of how customers flow through your purchasing procedure and how easy your transaction process is for them.

Working with you, we’ll recommend ways to improve the cycle that will increase the likelihood that clients will complete the purchasing process and come back for more repeat business.

The processes your customers go through, your Ideal Client Lifecycle should be:

  • simple to follow
  • consistent
  • easily repeatable
  • action driven
  • quick to adapt to change

We’ll document your Ideal Client Lifecycle so that you have a process that can be consistently repeated by anyone in the organisation. This will ensure staff members know how to deliver your desired levels of service and will provide you with a tool to manage the business and react quickly to market changes.

We get to know your company so well we become part of the furniture.

Like to get started now ?

Call the team at KIFFIN Phone: 948 6278  or email: info@kiffin.co.nz