Keeping your manual current

October 10, 2011 by fiona Blog / No Comments

If you have a manual that documents how you do business – how often do you update it?   You may call it an Operations Manual, Systems Manual, Departmental Manual, Sales Manual.

Keeping your processes, procedures and templates up to date is not usually the full time role of one person in most companies.So information once collected can become out of date quickly.

TIP: Add updating manuals to a staff members KPI’s. [ Ensure you enter parameters around this such as frequency, accuracy etc..]

Keep in mind…

• How would that person find out that things have changed?
• What would prompt them?
• How would others remember to tell them things like the cleaning company has changed and the new company comes on Wednesday mornings?

You need a system to make sure it happens.

If you are in charge of doing the updates in your business here is a handy checklist to use…

What has changed Checklist

• New software?
• Anyone left? ( name, role, dept)
• Anyone started? (name, role, dept)
• Any Roles / Titles changed?
• New suppliers?
• New target market?
• New product / service?
• New location?

Kiffin recognised that keeping your manuals current is an issue for companies

We offer a service where we take care of all your updates. We contact the staff, arrange meetings and do the updates and send you the updated versions.

October 2011 Special

For the month of October 2011 we are offering a free style guide template for the first 5 businesses to contact us about getting their updates done.