Good systems and processes = good for employee retention

September 26, 2011 by fiona Blog / No Comments

A recent employment survey in Australia has shown that the biggest gripe Employees have is with their systems and processes.

41 % of respondents picked Systems and Processes as their key frustation.

“This result is consistent with Insync Surveys’ benchmark database where “structure and systems” is placed in the third quartile (i.e. in the bottom 50% of the database). Poor systems and processes is a frustrating reality for many employees, but as most people don’t know what other organisations offer in terms of their systems and processes it drives attrition but not attraction.
Our research indicates that high performing organisations provide employees with effective systems and processes that enable them to do their day-to-day work well (Insync Surveys, 2010). This includes IT, payroll and other broader procedures and methods, and can cause dissatisfaction when not implemented correctly. Gilboa et al (2008) found evidence to suggest that performance will be adversely affected by situational constraints such as improper machinery or inadequate supplies.” visit http://www.insyncsurveys.com.au/ to read the full report.

How do you and your staff feel about your current systems and processes?

• IT?
• Induction?
• Customer Service?
• Adminstration?

I suggest that 2012 is a good year to start fresh with a review and documenting what does work, then looking for ways to improve, remove of replace those that don’t.

Start planning for this in November with a quick Audit to see where you are now.

Contact your IT people, Systems & documentation team [ Kiffin ]