Getting PAID – show me the money from a systems perspective

October 31, 2011 by fiona Blog / No Comments

After a recent bad experience of chasing money (everyone’s least favourite task) I thought what a great topic to talk about from a systems perspective. If you are in the service industry you are often expected to deliver work to new clients before getting paid.

Problems can arise when a new client is enthusiastic and thinks they know what they need, is in a hurry and wants work done now.

I recognised it all started badly as I did not firmly define what the deliverables would be. Silly ha ?

I know, I know, I am a systems coach who did not follow my own system. I let myself get bulldozed along by an enthusiastic client. Now I have a better system to share with you.

Learning Points = NEW System for KIFFIN

1st RED Flag – If the client is in hurry and you don’t take the time to access their needs properly.

System: Slow the process down a step and define the outcome and get agreement up front. Etc… YES we want to achieve xyz outcome and deliverables because our company strategy plans are abc.

2^nd RED Flag – The client calls begins to wander of topic and changes their mind. You arrive to perform agreed tasks and are thrown something totally out of the specification of work.

System: Don’t be nice, flexible & accommodating – STOP and reassess how this meets the agreed outcome and deliverables.

3rd RED Flag – Client loves what you delivered and texts you at all hours of the evening and expects a response to questions.

System: Set clear hours and response times.

4th RED Flag – Client drops off the radar completely once the work is delivered and doesn’t pay on time.

System: Once quote is signed off get 1/3 paid up front if over x amount of $

Hope my mistake makes your working life easier