Raving Fans book review – “Customer service plus 1” Ken Blanchard & Sheldon Bowles I know that by achieving Raving Fan status with my clients they have become natural refers of new business back to me. So I was attracted by the title of this book and I enjoy the tongue in cheek style story [...]
After a recent bad experience of chasing money (everyone’s least favourite task) I thought what a great topic to talk about from a systems perspective. If you are in the service industry you are often expected to deliver work to new clients before getting paid. Problems can arise when a new client is enthusiastic and [...]
Settling new staff members in can really slow down your productivity. Learning small things like how to set up their email, or where the tea and coffee is kept means your new team member will take a while to start performing at top speed. It also means they’re interrupting their team‐mates to ask questions. Record [...]
Those of us who use Microsoft Word will have had to edit a document some time in their career and had annoying things happen like: images disappearing, tables falling off the sides of pages, page numbering and footer disappearing table of contents with double entries of the same heading If you plan to use word [...]
If you have a manual that documents how you do business – how often do you update it? You may call it an Operations Manual, Systems Manual, Departmental Manual, Sales Manual. Keeping your processes, procedures and templates up to date is not usually the full time role of one person in most companies.So information once [...]
Most businesses start out with one or two people who save their documents and name their files in a way that makes sense to them and then new people start and they do the same and so on and so on. In the ideal world a business would start out with a set of files [...]
A recent employment survey in Australia has shown that the biggest gripe Employees have is with their systems and processes. 41 % of respondents picked Systems and Processes as their key frustation. “This result is consistent with Insync Surveys’ benchmark database where “structure and systems” is placed in the third quartile (i.e. in the bottom [...]
Guest Article by Carole Bates from Premier Performance www.premierperformance.co.nz Managers are often reluctant to delegate because they feel they can do the job quicker and better than a team member and that they will lose control of how things are done. There is certainly an art to successful delegation but, once you’ve mastered it, you [...]
by Ken Blanchard and Sheldon Bowles The book cover states “Gung Ho ! Turn on the people in any organisation. This intrigued me. ” IncreaseProductivity, Profits and your own prosperity“ I though YES please. A reoccurring problem I have experienced as an employee and seen for my clients is how to motivate the staff to [...]
Here is my TO Do List Review Business Computer Folders Are the folder names still relevant? if not change after discussion with the team Can I find my current projects quickly? [ This is usually for short term projects - desktop shortcuts are a great way to manage this ] What needs to be reviewed [...]
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