6 questions to improve your service delivery

January 2, 2012 by fiona Blog / No Comments

Happy New Year !

Now is a great time to review your service delivery – coming back into the workplace from a holiday you maybe be refreshed and ready to focus on fine tuning how you do business.

Use these questions to discover what systems are in place and what needs to be put into place.

1. Where do my sales come from and what percentage comes from what area?
2. When & how do you know the sale in made?
3. What expectations do you and your client have? – do they match are they clear?
4. How do you know the product & service is being delivered as promised?
5. How do you know payment is made on time?
6. How do you get client feedback and ask for referrals or repeat business?